Shipping policy

Made for You, Not Pulled From a Warehouse

Every Dilo Pues shirt is printed after you order it.

That means a couple of extra days before it ships, but it also lets us keep making oddly specific Spanish and Spanglish designs without mass-producing a mountain of shirts nobody ordered. Mejor así.

Most orders ship within 1–3 business days. During busier periods, production can take up to 5 business days. Once shipped, U.S. transit is typically 3–5 business days.

Where We Ship

We currently ship within the United States and U.S. territories.

If a shipping option is available for your address at checkout, we can ship there.

Shipping Rates

  • $4.95 flat-rate shipping within the United States and supported U.S. territories

  • FREE shipping on orders of $75 or more

Your shipping cost will be shown clearly at checkout before you place your order.

Designed, Printed & Shipped in the USA

Dilo Pues designs are created in the USA and printed and shipped through U.S.-based production partners.

Occasionally, if a particular size or color is temporarily unavailable at the usual facility, we may route your order to another U.S. production partner to keep it moving instead of waiting for a restock.

Production Time

Because every shirt is printed specifically for your order, please allow approximately 2–3 business days for production.

Business days do not include weekends or holidays.

As soon as production is complete and your package ships, we’ll send your tracking information by email.

Transit Time

After your order ships, delivery typically takes approximately 3–5 additional business days.

From the day you order, most packages arrive in approximately 5–8 business days total.

Production and transit times are estimates, not guaranteed delivery dates. Weather, holidays, carrier delays, and other circumstances outside our control may occasionally affect delivery.

Orders shipped to U.S. territories may require additional transit time.

Shipping Carriers

Your package may ship through USPS, UPS, DHL eCommerce, or another delivery partner, depending on your address and the production facility handling your order.

Carrier selection varies by location and the most efficient delivery method available for your shipment.

Tracking Your Order

Every order includes tracking.

Once your package ships, you’ll receive a shipping confirmation email with your tracking link.

Tracking can take a little time to show its first update after a label is created. You may also see a carrier or delivery partner you weren’t expecting. That’s normal and reflects the service selected for your shipment.

If your tracking appears unusually delayed, email hola@dilopues.com with your order number and we’ll help figure out what’s going on.

Ordering for a Specific Date?

Shopping for a birthday, family reunion, vacation, holiday, White Elephant exchange, or another date that refuses to move for you?

We recommend ordering at least two weeks ahead whenever you need your shirt by a particular date.

Production and transit times are estimates, and carriers can experience unexpected delays—especially around holidays. The earlier you order, the less you’ll have to stare aggressively at the tracking page.

Please Double-Check Your Shipping Address

Take a quick second to confirm your shipping address before placing your order. Autocorrect has betrayed better people.

If you notice an error afterward, email hola@dilopues.com as soon as possible. We’ll do our best to update it before your order moves too far into production, but changes are not guaranteed.

Once an order has entered production or shipped, we may no longer be able to change the delivery address.

Orders delivered to the address entered at checkout may not qualify for a replacement or refund if that address was incorrect or incomplete.

Changes & Cancellations

Need to make a change or cancel your order? Contact us within 4 hours of placing it.

Because every item is made to order, production begins quickly. After an order has been submitted for production, we may no longer be able to change or cancel it.

Questions about an order? Email hola@dilopues.com and include your order number.